FAQs | Louis TEMPIA SA, manufacturer of chemical products in Switzerland
Is my information secure?
Our site is perfectly secured by our Shopify host.
What are the possible payment methods?
What are the shipping fees ?
Delivery costs are free if your order exceeds 300 fr.
In which countries do you deliver?
We deliver all over the world.
What are the delivery times ?
We work with different suppliers and try to make you benefit from the lowest possible prices for optimal quality. Our products are therefore in high demand. For all these reasons, the delivery time may vary depending on the product from 2-3 days to 4 weeks.
I haven't received all of my order?
Is it possible to cancel or change my order?
You can send us this request by email at ? or on the phone at + ? and if the order has not yet been sent, we will accede to your request.
I did not receive the correct product (or broken or never arrived)?
If the error lies with us, we will re-deliver a new product to you at our expense.
How can I make a return?
Can I be reimbursed?
We remain at your disposal by email: