Our refund policy lasts 14 days after receipt of the item. If 14 days have passed since you received the item, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a refund, we require a receipt or proof of purchase.
There are certain situations where refunds are not granted:
Returned with obvious signs of use / any item that is not in its original condition, is damaged or with missing parts (unless the error is ours) / any item that is returned more than 14 days after receipt / if you made the wrong delivery address
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If successful, your refund will be issued, and a credit will automatically be applied to your credit card or original payment method, this takes a certain number of days.
Late or missing refunds
If you haven't received any refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org
Only regular priced items can be refunded.
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, Contact us at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift card credit for the value of your return. Once the returned item is received, a gift card will be mailed.
You will be responsible for paying your own postage costs to return your item (unless the error is ours). Shipping charges are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the wait time to receive your exchange may vary.
If you are shipping an item over $75, you should consider using a trackable service or taking out shipping insurance. Otherwise we do not guarantee that we will receive your returned item.